Refund & Cancellation Policy

Effective Date: 21 October 2026

Last Updated: 21 October 2026

Policy Version: 2.1

1. Introduction

This Refund & Cancellation Policy explains the terms governing refunds, cancellations, payment corrections, credits, returns, replacements, and related matters for ScienceX Olympiads, assessments, educational programmes, courses, subscriptions, publications, ScienceX Lab in a Box, scientific and robotics kits, digital products, and other products and services offered by ScienceX Innovations LLP ("ScienceX", "we", "our", or "us").

This Policy applies to eligible purchases and registrations made through ScienceX-operated websites, portals, and authorised sales channels. Programme-specific or product-specific conditions may also apply where they have been clearly communicated before payment.

This Policy should be read together with the applicable ScienceX Terms of Service, Privacy Policy, examination instructions, and product terms. Nothing in this Policy excludes or limits any right or remedy that cannot lawfully be excluded under applicable Indian law.

2. General Refund Policy

Refund eligibility depends on the nature of the product or service, the status of the registration or order, the reason for the request, and applicable legal requirements.

Confirmed examination registrations and certain digital services are generally non-refundable once processing or service delivery has commenced, except as expressly provided in this Policy, the applicable programme terms, or law.

Physical products, subscriptions, duplicate payments, failed transactions, and ScienceX-initiated cancellations are governed by the specific provisions below.

Schools, coordinators, parents, and customers are encouraged to verify registration details, class, level, subjects, quantities, prices, delivery information, and payment amounts before completing a transaction.

3. Olympiad Registration Fees

ScienceX Olympiad registration fees support academic and administrative activities, including question paper development, examination administration, technology infrastructure, printing, logistics, evaluation, reporting, certification, and related services.

Once a registration has been confirmed and processing has commenced, the examination registration fee is ordinarily non-refundable.

For school-based Olympiads, including the National Level ScienceX Olympiads (NLSO), registration and payment requests should ordinarily be submitted through the registered school or authorised School Centre Coordinator.

Corrections to student particulars, examination subjects, classes, or other registration details may be permitted within the published correction period and subject to applicable examination rules. A permitted correction does not automatically create an entitlement to a refund.

Where ScienceX receives an excess payment, cancels a service, fails to provide an agreed service, or is otherwise required by law to provide a remedy, the relevant provisions of this Policy shall apply.

4. Situations Where Examination Refunds Are Generally Not Available

Subject to applicable law and any expressly published exception, refunds of confirmed examination registration fees are generally not available for:

• Incorrect student details submitted by a school or authorised user.
• Incorrect class, level, subject, or examination selection.
• Voluntary withdrawal after confirmation of registration.
• Absence from the examination.
• Late arrival or failure to follow examination instructions.
• Personal scheduling conflicts or travel difficulties.
• Failure to meet published eligibility requirements.
• Disqualification following a properly reviewed examination misconduct case.
• Failure to complete registration or payment within the prescribed deadline.
• Device, connectivity, or technical problems attributable to the user's own equipment or network.
• Duplicate registrations independently created and confirmed by the user, where separate examination services or administrative processing have already been provided.

A duplicate registration caused by a verified ScienceX system error shall be reviewed separately from an independently created registration.

ScienceX will consider claims involving service failure, technical errors attributable to ScienceX, or other circumstances requiring a remedy under applicable law.

5. Duplicate Payments and Excess Amounts

Where the same registration, order, or invoice has been paid more than once, the payer should notify ScienceX with the relevant transaction details.

Upon verification of an excess or duplicate payment received by ScienceX, the excess amount will be refunded or, with the payer's agreement, adjusted against another eligible outstanding payment.

A verified duplicate payment will not be treated as a non-refundable registration fee merely because the original registration was confirmed.

ScienceX may request the transaction reference, payment date, amount, school or order reference, and reasonable supporting evidence to verify the claim.

Refunds will ordinarily be returned to the original payment method, subject to banking, payment-gateway, security, and legal requirements.

6. Failed, Pending, or Unsuccessful Transactions

A payment may temporarily appear as pending, failed, or unsuccessful because of banking, UPI, card-network, payment-gateway, or technical issues.

Users should check the transaction status in their bank or payment application and the ScienceX registration or order portal before attempting another payment.

Where money has been debited but ScienceX has not received confirmation, the transaction will be investigated using available payment records and gateway reconciliation information.

If ScienceX subsequently confirms receipt of the payment, the registration or order will be processed where eligible, or an appropriate refund or adjustment will be arranged.

Where ScienceX has not received the funds, reversal and settlement may depend on the relevant bank or payment service provider. ScienceX will provide reasonable assistance with transaction verification but cannot control independent banking settlement processes.

7. Cancellation, Postponement, or Rescheduling by ScienceX

ScienceX may postpone, reschedule, modify, merge, or cancel an examination, assessment, course, workshop, event, or educational programme where reasonably necessary because of operational, technical, administrative, legal, safety, security, or force majeure circumstances.

Affected registered users or schools will be informed through appropriate official communication channels.

Depending on the circumstances and applicable law, ScienceX may offer:

• A rescheduled examination or programme date.
• An alternative examination session or equivalent service.
• Transfer of registration where permitted.
• A service credit, where voluntarily accepted and legally permissible.
• A partial or full refund where appropriate or legally required.

Where ScienceX cancels a paid programme and cannot provide the agreed service or an acceptable alternative, ScienceX will provide the remedy required by applicable law and the relevant programme terms.

A customer shall not be compelled to accept service credit in place of a refund where applicable law entitles the customer to a refund.

8. Physical Products: Returns, Replacements, and Refunds

This section applies to physical products, including ScienceX Lab in a Box, science and robotics kits, books, publications, laboratory materials, merchandise, and other physical educational products.

8.1 Eligible Product Issues

Customers may request assistance where:

• The wrong product has been delivered.
• The product is materially defective or does not function as represented.
• The product was damaged during transit.
• Essential components or items are missing from the package.
• The product materially differs from its published description.
• The order has not been delivered within an applicable agreed delivery period, subject to the circumstances and governing law.

8.2 Reporting Product Issues

Customers are encouraged to report visible damage, missing items, incorrect products, or other product issues within seven (7) days of delivery to facilitate prompt verification and resolution.

This is a normal reporting period and does not restrict any mandatory consumer rights or remedies available under applicable law.

ScienceX may request an order or invoice reference, photographs, videos, product batch details, or other reasonable evidence.

8.3 Available Remedies

After reviewing the circumstances, ScienceX may provide an appropriate remedy, including:

• Supply of missing components.
• Repair or replacement of defective components.
• Replacement of the complete product.
• Refund of the applicable amount.
• Another remedy agreed with the customer and permitted by law.

Where ScienceX requests the return of a verified defective, incorrect, or damaged product, return-shipping arrangements and charges will be handled in accordance with applicable law and the circumstances of the claim.

8.4 Change-of-Mind Returns

Returns solely because a customer changes their mind, no longer requires the product, or prefers another product are not ordinarily accepted unless a product-specific return offer expressly permits such returns or applicable law requires otherwise.

8.5 Product Safety

Customers should discontinue use of a product that appears unsafe, damaged, or defective and contact ScienceX for assistance.

For laboratory and robotics products, safety instructions and age-appropriate supervision requirements must be followed.

9. Digital Products and Online Services

Digital products may include e-books, downloadable publications, PDF resources, online courses, question banks, software, digital reports, certificates, and other electronic content.

Digital purchases are generally non-refundable once the digital content has been successfully delivered, downloaded, accessed, or substantially used, except where applicable law or the specific product terms provide otherwise.

Where a digital product is materially defective, inaccessible because of a verified ScienceX service failure, or not supplied as described, ScienceX will investigate and provide an appropriate remedy, which may include restoring access, correcting the issue, replacement, credit where accepted, or refund.

Temporary maintenance, minor interruptions, or problems caused solely by the user's device or network do not automatically entitle the user to a refund.

10. Subscription Services

Where ScienceX offers subscription-based services, the applicable subscription page or agreement will disclose the subscription period, price, billing frequency, renewal conditions, cancellation procedure, and any applicable refund or trial terms.

Recurring charges will be subject to applicable payment authorisation and regulatory requirements.

Users may cancel future renewals through the prescribed account or support mechanism. Cancellation of future renewal does not automatically create a refund entitlement for a billing period already commenced, except where applicable law or the relevant subscription terms require otherwise.

ScienceX will not impose undisclosed subscription charges or treat cancellation as consent to further recurring payments.

11. Refund Requests, Processing, and Timelines

11.1 Submission of Requests

Refund requests should be submitted through the official ScienceX Help Center or the authorised support channel.

Applicants should provide:

• School registration, order, or invoice reference.
• Transaction ID or payment reference, where applicable.
• Date and amount of payment.
• Reason for requesting a refund or adjustment.
• Relevant supporting documents, where reasonably necessary.

For school-based examinations, requests should ordinarily be submitted by the registered school or authorised coordinator.

11.2 Acknowledgement and Review

ScienceX will acknowledge complaints within the period required by applicable law and will endeavour to acknowledge support requests within forty-eight (48) hours.

ScienceX will review the request, verify relevant records, and communicate its decision or any additional information required. Consumer grievances will be addressed within applicable statutory timelines.

11.3 Approved Refunds

Once a refund has been approved and necessary verification is complete, ScienceX will ordinarily initiate the refund within seven (7) working days.

Refunds will normally be initiated through the original payment method wherever reasonably possible. Alternative arrangements may be used where necessary and legally permissible.

The time required for the refunded amount to appear in the recipient's account may depend on the bank, payment gateway, UPI provider, card issuer, or other financial institution.

ScienceX will provide available refund reference information and reasonable assistance where a refund is delayed or cannot be traced.

12. Taxes and Statutory Adjustments

Applicable Goods and Services Tax (GST), credit notes, tax adjustments, and other statutory matters will be handled in accordance with applicable Indian tax laws.

Where a refund or price adjustment requires a corresponding tax or accounting adjustment, ScienceX will issue or maintain the relevant records as required by law.

A tax amount will not be withheld from an otherwise payable refund merely because tax was included in the original price, unless such treatment is required or permitted by applicable law.

13. Chargebacks and Payment Disputes

Customers are encouraged to contact ScienceX through the official Help Center to resolve payment discrepancies promptly.

This does not restrict a customer's right to approach a bank, payment service provider, consumer authority, or other competent forum.

ScienceX may investigate disputed transactions, provide transaction evidence to authorised payment providers, and take lawful steps to recover amounts legitimately outstanding.

Where payment for a service remains unresolved, ScienceX may apply proportionate restrictions to unpaid future services where legally permissible and after appropriate review.

A genuine payment dispute or chargeback request will not, by itself, result in automatic disqualification of a student, withholding of an earned certificate, or other academic penalty.

Fraudulent transactions, deliberate payment abuse, or misrepresentation may be addressed separately under the applicable Terms of Service and law.

14. Policy Updates

ScienceX may revise this Refund & Cancellation Policy to reflect changes in law, business operations, services, products, or administrative procedures.

Updated versions will be published on the official website with the applicable effective date and version information.

Changes will not be applied retrospectively to remove accrued statutory rights or unfairly alter completed transactions contrary to applicable law.

Where material changes affect ongoing subscriptions or services, ScienceX will provide appropriate notice where required.

15. Contact Information and Grievance Support

For refund requests, payment corrections, product returns, order issues, or related assistance, please contact:

ScienceX Innovations LLP
Relevant Division: ScienceX Education / ScienceX Olympiads / ScienceX Publications / ScienceX Robotics & Scientific Systems, as applicable.
Website: https://sciencex.org.in
General Support: info@sciencex.org.in
Regulatory Correspondence: regulatory@sciencex.in

Customers and participating schools should use the official ScienceX Help Center or registration portal support system, where available, to submit and track requests.

The designated grievance officer's name, contact details, and any additional statutory business information will be published through the official ScienceX contact or grievance information page as required by applicable law.

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